Instruction for receiving service at the reception center for urgent sharpening:

1. Book a service for a specific time by calling +38 (097) 548 40 04 or in the Direct of our account on Instagram @zatochka.

2. Bring an instrument at the specified time to the address: 34 Khoryva Str., Office 6.

3. Our manager will place your order, fill out and give a receipt.

4. You can wait for the sharpened tool at our place or pick it up later at a specified time. You will be called in advance and informed of the instrument readiness.

5. Also, by prior arrangement, you can buy the Ostro tool from us.

Instruction for receiving service at reception points in Kyiv shopping centers:

1. Bring a tool to any reception center in Kiev which is convenient for you.

2. Our consultant at the receiving point will receive your instrument, fill out a receipt and give a copy.

3. Pay for the service at the receiving point where you hand over your instrument. The order is accepted into work only after 100% payment.

4. Specify the order fulfillment period. The standard order fulfillment period depends on when the tool is handed over:

Tool reception                                                                           Tool handing back

Monday-Thursday till 18:00                                                       The next day, from 18:00 until the closure of shopping center, after our call   

Monday-Wednesday after 18:00                                               In a day, from 18:00 until the closure of shopping center, after our call

Thursday after 18:00, Friday till 18:00                                      In a day, from 18:00 until the closure of shopping center, after our call

Friday after 18:00                                                                         Tuesday, from 18:00 until the closure of shopping center, after our call

Saturday-Sunday                                                                         Tuesday after 18:00

5. The working hours of the workshop and reception points during holidays (New Year, Christmas, Easter, etc.) may vary.

6. When the order is completed and your instrument is back to the receiving point, you will be notified via SMS or call.

7. After the call or SMS, come to take your instrument to the receiving point.